FAQ & Help Center
Table of Contents
Getting Started
What is KidzControl and how does it work?
KidzControl is a parental control app for Android. You install the parent app on your phone and a companion app on your child’s phone, then manage screen time, web filtering, location, and safety alerts from your dashboard. The app stays visible on your child’s phone, so they always know it’s there.
Which Android versions does KidzControl support?
KidzControl works on Android 5.0 or newer. You don’t need to root the phone or have any technical knowledge. Simply install the parent and child apps from Google Play and follow the guided setup process.
Is KidzControl available on Google Play?
Yes. Both the KidzControl parent app and KidzControl Kids are available on Google Play. After installing the child app, it guides you through the permissions needed for the features you’ve chosen.
How do I set up KidzControl?
Install the parent app, install KidzControl Kids on your child’s phone, pair the two devices with a one-time code, enable the guided permissions, and choose your first rules together.
Setup takes about 10 minutes.
How long does setup take?
About 10 minutes, including pairing the two phones and enabling the required permissions. No technical knowledge is needed, and we recommend setting it up together with your child.
Safety & Transparency
Will my child know KidzControl is installed?
Yes, by design. KidzControl stays visible on your child’s phone with its own icon and name. Your child can also open the app and see the rules you’ve set.
We believe children should understand the safety tools being used on their devices.
Is KidzControl spying on my child?
No. KidzControl is designed as a family safety tool, not a surveillance tool.
It helps manage screen time, block unsafe content, and alert you to genuine concerns such as bullying or unsafe contact. It doesn’t give you a feed of your child’s ordinary private messages.
Protection where it counts. Privacy everywhere else.
Can my child uninstall or bypass KidzControl?
Removing KidzControl requires your parent PIN. Screen-time limits are also checked on our servers, so simply changing the phone’s clock won’t unlock additional time.
No parental-control tool can guarantee that every possible workaround is impossible, which is why we recommend setting rules together and keeping the conversation open.
The client’s source specifically emphasizes the visible app, PIN protection, server-side screen-time checks, and the importance of openly setting rules.
Protection where it counts. Privacy everywhere else.
Features
What can I do with KidzControl?
KidzControl brings five areas of family safety together:
Choose the features your family needs and leave the rest off.
Does KidzControl filter websites in every browser?
KidzControl filters adult and unsafe websites across your child’s browsers, including incognito and private tabs. It also keeps Google SafeSearch and YouTube Restricted Mode enabled.
You can block a browser or another app entirely from your dashboard.
Can I set screen-time and app limits?
Yes. Set a daily limit for the whole device, give individual apps their own limits, schedule bedtime or homework locks, and pause the phone instantly when needed.
You can also use different rules for weekdays and weekends.
Does KidzControl show my child's location?
Yes. You can see your child’s phone on a live map, choose between live or interval updates, and create safe zones such as home or school.
You’ll receive an alert when your child arrives at or leaves a safe zone.
Location history is kept for 90 days.
Can I block unknown callers and unwanted numbers?
Yes. You can block specific numbers or calls from people who aren’t in your child’s contacts. KidzControl also helps protect against spam and scam calls.
KidzControl does not record phone calls.
Does KidzControl read my child's messages?
No. KidzControl looks for concerning words that may indicate genuine risks, such as bullying or unsafe contact, and alerts you when something needs your attention. You receive a safety alert, not a transcript of every conversation.
Privacy & Data
What data does KidzControl collect?
KidzControl brings five areas of family safety together:
Do you sell my family's data?
No. KidzControl does not sell your family’s data, and we do not share it with advertisers. Your data is used to run the service you signed up for, and for nothing else.
How do I delete our data?
You can request data deletion by contacting help@kidzcontrol.com.
Where is our family's data stored?
You can request data deletion by contacting help@kidzcontrol.com.
Billing & Plans
How much does KidzControl cost?
KidzControl has one simple plan:
$7.99/month or $49.99/year
Both plans include every feature and cover up to 5 children’s Android devices.
The yearly plan works out to about $4 per month.
What's included in the free trial?
Everything.
You get 7 days with all features enabled on your real family setup, with no credit card required to start.
It’s the full product, not a limited demo.
How do refunds work?
Email us within 30 days of your payment and we’ll refund it in full.
Refunds are processed through Google Play and usually reach your card within 3–5 business days.
How do I cancel?
Open Google Play → Subscriptions → KidzControl → Cancel.
Your access remains active until the end of the period you’ve already paid for.
No phone call is required.
The pricing, trial, refund, and cancellation details are specified in the client’s billing section.
Troubleshooting
KidzControl isn't reporting my child's activity
Give the app a few minutes to sync after setup.
Then check that all the required permissions are enabled. Restarting your child’s phone can also help.
A permission won't turn on
Some Android versions require an additional confirmation for certain permissions.
If you see an “Allow restricted settings” prompt, follow the Android instructions and try again.
The exact wording should be confirmed against the current KidzControl setup flow before publishing.
How do I contact support?
Email help@kidzcontrol.com and a real person will reply within 24 hours.
You can also use the live chat on the website.
Still Can't Find Your Answer?
We’re happy to help.
Email us at help@kidzcontrol.com and a real person from our team will get back to you within 24 hours.
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