Refund Policy
Effective Date: August 2026
We want you to feel good about choosing KidzControl, not locked in.
This page explains our money-back guarantee, how refunds work, and the difference between cancelling your subscription and requesting a refund. If anything isn’t clear, just email us.
Try Everything Free, First
You can try KidzControl free for 7 days before paying anything.
Your trial includes every feature, and you don’t need to add a credit card to start.
If KidzControl isn’t right for your family, simply don’t subscribe when your trial ends. You won’t be charged.
Our 30-Day Money-Back Guarantee
If you do subscribe and change your mind, you’re covered. Email us within 30 days of a payment and we’ll refund it in full. You don’t have to give a reason. Telling us what didn’t work helps us improve, but it’s never a condition of your refund.
This applies to your subscription payment, whether monthly or yearly. To request a refund, email help@kidzcontrol.com from the email address on your account, and we’ll take care of it.
How Refunds Work
Because KidzControl subscriptions are billed through Google Play, approved refunds are processed back through Google Play to your original payment method. Once we approve your refund, it usually reaches your card or account within 4 to 10 business days, depending on your bank or payment provider.
You can also request a refund directly through Google Play within 48 hours of a purchase, using the Google Play refunds page. For anything beyond that window, our 30-day guarantee has you covered, so just email us.
Cancelling and Refunding Are Different
It’s worth knowing the difference, because they do two different things.
Cancelling stops your next payment. Your KidzControl access stays active until the end of the period you’ve already paid for, and you simply won’t be charged again. Nothing is refunded, because cancelling only affects future payments.
A refund returns a payment you’ve already made. That’s what our 30-day money-back guarantee is for.
To cancel: open Google Play, tap Subscriptions, tap KidzControl, and tap Cancel. It takes about four taps, with no phone calls and no retention hoops.
To request a refund: email help@kidzcontrol.com within 30 days of the payment.
Refund Questions
Do I need a reason to get a refund?
No. Within 30 days of a payment, email us and we’ll refund it in full, no reason required. We appreciate feedback on what didn’t work, but your refund never depends on giving it.
How long does a refund take?
Once approved, refunds are processed through Google Play and usually reach your payment method within 4 to 10 business days, depending on your bank. We approve eligible requests promptly after you email us.
What if I just forgot to cancel before renewing?
Email us. If it’s within 30 days of the renewal charge, our money-back guarantee applies. We’d rather refund a forgotten renewal than keep money from a family that isn’t using KidzControl.
How do I cancel so I'm not charged again?
Open Google Play, tap Subscriptions, tap KidzControl, and tap Cancel. Your access continues until the end of the current period, and you won’t be billed again.
Contact Us
Still have a question?
Email help@kidzcontrol.com or visit our contact page.
Ekayan Consultancy Private Limited